Author Archives: Dr. Michael Hudson
Improve Customer Service by Making It Personal–Part Three
The first two steps in our simple three-step strategy for making your business standout were:Recognize every customer, every time, and Deliver a sincere, personalized thank you to every customer. Today’s action step focuses developing the relationship and taking conscious action … Continue reading
Improve Customer Service by Making It Personal–Part Two
Our first step in the simple three-step strategy for making your business standout focused on the start of the customer’s interaction with your business–Recognize every customer, every time. Today’s action step focuses on the end of each customer’s interaction with … Continue reading
Generate Better Ideas with Quick Web Searches
This post might best fall into the category of ‘pet-peeves,’ but I’ll share it in the hope that it helps someone. One of the things that astounds me is how often people contact me with questions that I end up … Continue reading
Improve Customer Service by Making It Personal–Part One
When you think about it, customer service is a very personal thing. The interaction with the customer is private, as is the decision regarding its effectiveness. Because of this, there is a simple three-step strategy you can use to make … Continue reading
Three Things Every Small Business Owner Must Do
Small business owners are busy people. But in my work with them across almost a quarter of a century, there are common actions that differentiate those who achieve the most from the rest. Successful small business owners do these three … Continue reading
Social Media Lessons Every Business Should Learn
In one of my LinkedIn groups, someone asked the following question: What is the most important thing you learned about social media in 2010? Here is my response: Social media is one tool among many that can be used, and … Continue reading
Share Your Expertise with a Broader Audience
Here’s a tool worth a look if you are interested in sharing your expertise with a broader audience. LivePerson.com is a website that provides people with easy access to experts in a number of areas, including counseling, technology, health, education, … Continue reading
