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Respond Quickly to Customer Questions
Earlier this week I had a very frustrating service experience with an online vendor. The response to two simple questions related to a defective product took over 3 days from start to finish. It started with a downloaded template that … Continue reading
Start a Photo File for Your Business
There is magic in pictures. People relate to them, they tell stories, and few of us ever throw them away. So what does this mean for your business? Start a photo file for your business. Take pictures of your location, … Continue reading
It’s Always Time to Say Thank You
Chances are that someone has helped you with your business in some meaningful way in the past month. Did you take advantage of the opportunity to deliver a genuine and sincere thank you when they did? If not, why not … Continue reading
