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Respond Quickly to Customer Questions

Earlier this week I had a very frustrating service experience with an online vendor.  The response to two simple questions related to a defective product took over 3 days from start to finish. It started with a downloaded template that … Continue reading

Start a Photo File for Your Business

There is magic in pictures.  People relate to them, they tell stories, and few of us ever throw them away.  So what does this mean for your business? Start a photo file for your business.  Take pictures of your location, … Continue reading

Use Speaking to Grow Your Business

Speaking is one of the easiest ways to increase your exposure and build your business.  Every community has a number of service clubs (such as Rotary, Kiwanis, Lions) that hold regular meetings and are always looking for speakers. Check your … Continue reading

It’s Always Time to Say Thank You

Chances are that someone has helped you with your business in some meaningful way in the past month.  Did you take advantage of the opportunity to deliver a genuine and sincere thank you when they did?  If not, why not … Continue reading