Category Archives: Serve Customers
Are You Walking Your Talk Online?
The phrase “walking your talk” is often used to describe what leaders need to do in order to succeed. But it applies equally to creating and maintaining your online presence for your business. If you seek to sell people information … Continue reading
Who’s Going to Respond?
Across the past couple of weeks I’ve had four occasions arise where a web form has popped up as the way for me to contact a business to secure information. In the time since the inquiries, here’s how many responses … Continue reading
Respond Quickly to Customer Questions
Earlier this week I had a very frustrating service experience with an online vendor. The response to two simple questions related to a defective product took over 3 days from start to finish. It started with a downloaded template that … Continue reading
The Secret to Service Excellence
Over breakfast with a couple of colleagues last week the conversation drifted to service, more specifically the lack thereof in most places of business today. The core issue was a simple one: Shared frustration over the increasing frequency of people … Continue reading
