Category Archives: Solve Problems
Quit Making It So Damn Difficult!
If the title of this post caught your attention, then chances are you are a small business owner who is familiar with the subject we are going to talk about–the inherent tendency of human beings to make things more difficult … Continue reading
What Should You Stop Doing?
No matter what business you are in, when you are in charge, there are a lot of things for you to do. The inherent challenge is figuring out which ones need to be done by you, and which ones need … Continue reading
Three Things Every Small Business Owner Must Do
Small business owners are busy people. But in my work with them across almost a quarter of a century, there are common actions that differentiate those who achieve the most from the rest. Successful small business owners do these three … Continue reading
Implement Systems Before You Need Them
Few things get in the way of growing your business more than not having systems in place for handling the day-to-day stuff that needs to get done. The temptation for many small business owners is to handle situations as they … Continue reading
Respond Quickly to Customer Questions
Earlier this week I had a very frustrating service experience with an online vendor. The response to two simple questions related to a defective product took over 3 days from start to finish. It started with a downloaded template that … Continue reading
