Tag Archives: growing your business
Hey, The Needle’s Stuck
OK, it’s an old reference, but for those of us who grew up with turntables, the phrase is a familiar one. For those who missed that era, here’s the deal… When you played a record and it got a scratch … Continue reading
Resolution Zero–Stop Hiding Yourself
Today is one of the truly unique days of the year for each of us. It’s the day when we say goodbye to the year that we have just lived, and the day when we say hello to a year … Continue reading
Improve Customer Service by Making It Personal–Part Two
Our first step in the simple three-step strategy for making your business standout focused on the start of the customer’s interaction with your business–Recognize every customer, every time. Today’s action step focuses on the end of each customer’s interaction with … Continue reading
Improve Customer Service by Making It Personal–Part One
When you think about it, customer service is a very personal thing. The interaction with the customer is private, as is the decision regarding its effectiveness. Because of this, there is a simple three-step strategy you can use to make … Continue reading
