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Hey, The Needle’s Stuck

OK, it’s an old reference, but for those of us who grew up with turntables, the phrase is a familiar one.  For those who missed that era, here’s the deal… When you played a record and it got a scratch … Continue reading

Here’s A Good Question to Ask Yourself

Many small business owners, entrepreneurs, and independent professionals suffer from the same problem.  Because they lead their business and have limited (or in many case no) staff, there is no one whom they can bounce ideas off of or turn … Continue reading

Stop Majoring in Minor Things

Consider this a quick reminder of something that you already know, but that we all sometimes seem to forget:  Real, meaningful, measurable progress can be achieved only when you let go of the minor things and focus on the major … Continue reading

Every Business Owner Needs Somebody Who Calls You on Your Stuff

No matter how or when it happens, it is seldom a pleasant experience. But if you step back for a moment and recognize the favor the person has done for you, you quickly realize that the proper response is a … Continue reading

Lying is Not A Business Building Strategy

Why do so many people who call me on the phone lie to me? It’s happened three times this afternoon. The phone rings, I answer, and the person on the other end asks to speak with someone who is in … Continue reading

Leverage the Amazing Power of Threes

There is something instinctual about groupings of three.  Whether it’s three options, three similar things, or three ways to look at a problem, our minds are drawn to groups of three. Here’s what this means for your business: Customers they … Continue reading

Does Your Follow-Up Process Suck?

Few things are more important to growing your business than follow-up.  It demonstrates that you do what you say you will do, and it keeps you focused on growing your business. Whether it’s sending a thank you note, returning a … Continue reading

Change Your Words, Increase Your Impact

We’ve all heard the phrase, “It’s not what you said, it’s the way you said it.” It’s a comment usually shared by someone with whom we have a close relationship where something we have said has had a negative impact.  … Continue reading

The (Often Overlooked) Power of Establishing Routines

Small business owners, entrepreneurs, and independent professionals often thrive in situations that would be challenging for others.  They take pride in their ability to respond to the unexpected.  They seem to live for the opportunity to do what others say … Continue reading

What Should You Stop Doing?

No matter what business you are in, when you are in charge, there are a lot of things for you to do.  The inherent challenge is figuring out which ones need to be done by you, and which ones need … Continue reading